Online Scheduling and Reminders
Patients book, reschedule and cancel appointments in a few taps, based on real provider availability. Automated email and SMS reminders cut no-shows without adding work for your front desk.
Patient Portal Development
Patient Portal Development for Clinics and Telehealth Teams
Give patients one secure place to book visits, message their care team, check results and pay bills. Our engineers build branded portals that connect to your EHR and that patients actually come back to.
- 15+ projects shipped
- 15+ clients
- HIPAA-aligned builds available
- Houston, TX
Overview
Patient Portal Development That Patients Actually Use
Most clinics already have a patient portal. The problem is that patients don't use it. The login is clunky, the design looks like it came with the EHR, and simple tasks like rescheduling or paying a bill take too many steps. So patients call the front desk instead, and your staff end up doing the work the portal was supposed to handle.
Good patient portal development starts with the patient, not the database. We design every screen around the few things patients actually come to do, make them work smoothly on a phone, and connect the portal to your EHR so the information is always current. The result is higher portal adoption, fewer routine calls and a patient experience that matches your brand.
Whether you need patient portal software development from scratch or a branded front end over your existing systems, we build it with security built in and a HIPAA-aligned build available.
Capabilities
What We Build
Secure Messaging With the Care Team
Encrypted messaging between patients and their care team, with photo and file attachments. Messages route to the right person, so questions get answered quickly and nothing sits in a shared inbox.
Records, Lab Results and Visit Summaries
Patients see their visit summaries, lab results, medications and care plans in plain, readable language. That helps clinics give patients timely access to their health information under the 21st Century Cures Act.
Bill Pay and Insurance Details
Online bill pay, saved payment methods and insurance details in one place. Patients settle balances without a phone call, and your team spends less time chasing payments.
Digital Intake and Consent Forms
Patients complete intake questionnaires, medical history and consent forms before the visit. The answers land in your records ready for review, so check-in is faster and nobody re-types paper forms.
White Label Patient Portal, Connected to Your EHR
A white label patient portal with your logo, colors and domain, connected to your EHR through HL7, FHIR or the vendor's APIs. Patients see your brand while the data stays in sync with your clinical system.
Who It's For
01
Clinics Whose EHR Portal Goes Unused
Your EHR includes a portal, but adoption is low and patients keep calling. A better front end can change that without replacing your EHR.
02
Telehealth Brands Needing a Branded Patient App
Your patients expect an app-like experience with your brand on it, not a generic vendor login.
03
Specialty Practices With Custom Workflows
Your intake, follow-up or care programs don't fit a standard portal, so you need screens built around how you actually work.
04
Groups Consolidating Several Portals
Patients juggle different logins for different locations or services. One portal brings everything together.
Proof
Built on Software We Run: the 24hrDoc Patient App
We built and still support the patient app behind 24hrDoc, a complete asynchronous telemedicine platform. Patients use it to complete intake, review their visit history and message providers, while the platform handles e-prescribing and subscription billing behind the scenes.
Running a live patient app teaches lessons that only come from real users: which screens confuse people, where they drop off and what makes them come back. We bring those lessons to every portal we build.
How We Deliver Patient Portal Software Development
- 1
Discovery call
We review your current portal or patient journey, your EHR and the tasks patients struggle with most.
- 2
Scope and integration plan
We define features, user roles and data flows, and confirm how the portal connects to your EHR and other systems.
- 3
Design
Patient-first screens, tested as clickable prototypes on mobile and desktop before development starts.
- 4
Build and test
Development in short sprints with regular demos, plus security, accessibility and integration testing.
- 5
Launch and support
We roll out the portal, help you drive adoption and keep improving it after launch.
Security
Security and HIPAA Alignment
A patient portal is a front door to protected health information, so you can opt in to a HIPAA-aligned build from the start:
- Encryption in transit and at rest
- Two-factor authentication and secure session handling
- Role-based access, including caregiver (proxy) access where you need it
- Audit logs on every access to patient records
We also check that no PHI leaks through emails, notifications or analytics tools, and we walk through the compliance responsibilities that stay with your organization.
Integrations
Integrations and Tech Stack
HL7FHIRSMART on FHIRVendor APIsPayment processorsSchedulingTelehealth videoE-prescribingEmail & SMSSingle sign-on
We connect patient portals to EHRs through HL7, FHIR and SMART on FHIR where your vendor supports them, or through the vendor's APIs. We also integrate payment processors, scheduling systems, telehealth video, e-prescribing services and email and SMS providers. Single sign-on can link the portal with your telehealth platform, so patients use one login for everything.
Related Telehealth Services
A portal works best as part of a connected set of custom telehealth software solutions:
FAQ
Patient Portal Development FAQs
How much does patient portal development cost?
The cost depends on the features you need, the number of user roles and how deeply the portal connects to your EHR. A branded portal with scheduling, messaging and bill pay costs far less than a multi-location portal with custom workflows and two-way EHR sync. After a discovery call, we give you a ballpark range and a recommended first phase.
Can a custom patient portal integrate with our EHR?
Yes. We integrate custom patient portals with EHRs using HL7, FHIR, SMART on FHIR or the vendor's own APIs, depending on what your system supports. During scoping, we confirm which data the portal reads and writes, such as appointments, results and forms, so your staff never re-enter information by hand.
Custom patient portal or our EHR's built-in portal: what's the difference?
An EHR's built-in portal is generic: it looks the same for every practice and offers limited control over design and workflows. A custom patient portal carries your brand, fits your specific care programs and is designed around what your patients actually need, which usually leads to much higher adoption. Many clinics keep their EHR and replace only the patient-facing portal.
How do you keep a patient portal secure?
When you opt in to a HIPAA-aligned build, we support HIPAA compliance with encryption in transit and at rest, two-factor authentication, role-based access and audit logs on every record access. We also keep PHI out of emails, notifications and analytics, and run security testing before launch. Compliance also depends on your organization's policies, so we review those responsibilities with you.
Can you build a white label patient portal under our brand?
Yes. We build white label patient portals with your logo, colors, domain and wording, so patients see your brand from login to logout. As a patient portal development company that also runs its own telehealth software, we can connect the portal to your EHR, telehealth visits and billing in one consistent experience.
Plan Your Patient Portal With Our Engineers
Usman ShahFounder & Principal Engineer
Book a 30-minute call with Usman Shah, Founder & Principal Engineer. We'll review your current patient experience and EHR, and you'll leave with a clear next step for your new patient portal.
Book a 30-min call