24hrdoc – A Custom-Built HIPAA-Compliant Telehealth Platform
🩺 Case Study: Building 24hrdoc.com — A Scalable Telehealth Platform
Overview
24hrdoc.com is a high-traffic, patient-first telehealth platform designed to provide fast, secure, and convenient care. The platform serves a rapidly growing user base, facilitating hundreds of patient visits daily and generating significant revenue.
Our Role
We were brought in to build the platform from scratch—covering frontend, backend, and infrastructure. Beyond coding, we also contributed to the product design, crafted custom workflows for patients and providers, and developed an intuitive admin panel to ensure clinicians could work efficiently and effectively.
We continue to maintain and evolve the platform, and are currently leading its transition to HIPAA compliance.
Tech Stack
- Frontend & Backend: [Next.js]
- BaaS / API Layer: [Parse Server]
- Architecture: Modular and scalable with the flexibility to rapidly deploy new features
- Security: Transitioning to full HIPAA-compliance
Challenges & Solutions
- 🔒 Trust & Reliability: The founder had previously been burned by uncooperative development teams. We prioritized transparency, speed, and ownership from day one, establishing a strong foundation of trust.
- ⏱ Time Pressure: With a tight launch deadline, we delivered the first version quickly, while building it in a way that allowed for rapid iteration and scaling post-launch.
- 🧠 User Experience: We created smooth, intuitive workflows for both patients and providers, ensuring a seamless experience for all users, from registration to consultation.
- ⚙️ Admin Flexibility: We developed a powerful admin panel that enables non-technical staff to efficiently manage appointments, providers, and diagnostics with minimal training.
Results
- Rapid user growth and increased daily traffic
- Consistent patient engagement with high-volume visits
- Fully custom-built solution, owned 100% by the client—no vendor lock-in, full IP control
- Positioned for continued growth and HIPAA-compliant scale