This Privacy Policy explains how NewByte Solutions (“NewByte”, “we”, “us”) collects, uses, and shares information when you visit newbytesolutions.com (the “Site”) or contact us through it. It does not cover software we build or operate for clients, including TAIOS; those are governed by separate agreements with the client.
Information you give us
When you use a contact, booking, or enquiry form on the Site, we collect the details you enter, such as your name, email address, phone number, business name, industry, and your message. If you book a call, the scheduling tool collects the details you provide to book it. If you pay us for services, the payment is processed by Stripe; we do not receive or store your full card number.
Please don’t send health information
The Site’s forms are for business enquiries only. Please do not submit patient or personal health information through them. The Site does not provide medical advice or care.
Information collected automatically
When you visit the Site, we and our service providers collect:
- Usage and device data: pages viewed, links clicked, time on page, referring site, approximate location (from IP address), browser, and device type.
- Analytics: we use Google Analytics, Hotjar (which records page interactions such as clicks, scrolling, and mouse movement to show how pages are used), and Ahrefs Web Analytics.
- Spam protection: our forms use Google reCAPTCHA, which collects device and interaction data to tell people from bots.
These tools use cookies and similar technologies. You can block or delete cookies in your browser settings, and opt out of Google Analytics with the Google Analytics opt-out browser add-on and of Hotjar via Hotjar’s opt-out page.
How we use information
- To respond to your enquiry, schedule calls, and provide our services.
- To send proposals, invoices, and service-related messages.
- To understand how the Site is used and improve it.
- To protect the Site and our forms from spam, fraud, and abuse.
- To meet legal, accounting, and tax obligations.
How we share information
We do not sell your personal information. We share it only with service providers that help us run the Site and our business, and only as needed for them to do that work:
- EmailJS and Mailjet, to deliver form submissions and emails.
- Google (Analytics and reCAPTCHA), Hotjar, and Ahrefs, for analytics and spam protection.
- Calendly, for scheduling calls.
- Stripe, for payments.
- Sanity and Cloudinary, which host the Site’s content and images, and our hosting provider.
We may also disclose information if required by law, to protect our rights or the safety of others, or as part of a merger, acquisition, or sale of assets.
How long we keep information
We keep enquiry and client information for as long as needed to respond to you, provide our services, and meet legal and accounting requirements, then delete or anonymise it. Analytics data is retained according to each provider’s settings.
Security
We use reasonable technical and organisational measures to protect information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Your choices and rights
You can ask us to access, correct, or delete the personal information we hold about you, or to stop sending you marketing emails, by contacting us at the address below. Depending on where you live, you may have additional rights under local law, and we will honour requests as required by that law. We will not discriminate against you for exercising them.
Children
The Site is intended for businesses and is not directed to children under 13. We do not knowingly collect personal information from children.
International visitors
We are based in the United States. If you visit from elsewhere, your information will be processed in the United States and other countries where our service providers operate.
Changes to this policy
We may update this policy from time to time. The “Last updated” date above shows when it last changed.
Contact us
NewByte Solutions
1600 Eldridge Pkwy, Houston, TX 77077, United States
support@newbytesolutions.com