Post-job requests
Mark a job complete and the customer gets a short, friendly request by text — with email as an option.
Review automation
Review Automation for Local Service Businesses
Reviews are what customers check before they call. We send a request after every job, point happy customers straight to your Google profile and give unhappy ones a private way to reach you first.
- Included in: Growth & Performance plans
- Sent by: Text, with optional email
- Trigger: One tap after each job
- Main platform: Google, plus others you choose
Why it matters
Customers check your reviews before they ever call you.
When someone compares three roofers on Google, the number, recency and rating of each company’s reviews does a lot of the deciding. A business with a handful of reviews from years ago looks riskier than one with steady, recent feedback — even if the work is just as good.
The problem isn’t that your customers are unhappy. It’s that asking for reviews by hand is awkward and easy to forget at the end of a long day. Our system makes the ask automatic, consistent and polite, so your reputation grows with every job you finish.
Capabilities
A steady stream of reviews, without the awkward ask.
One-tap Google link
Happy customers go straight to your Google review form. No searching, no logging in somewhere else.
Private feedback route
Customers who had a bad experience are asked to tell you directly, so you can fix it before it becomes a public review.
Gentle reminders
One polite follow-up if they haven’t had a chance yet. Never a stream of nagging messages.
Reviews on your website
Your latest Google reviews shown on your site, so new visitors see them without leaving the page.
Monthly reporting
Requests sent, reviews received and your rating over time, reported in plain English each month.
Happy customers to Google, unhappy ones to you.
- 1
Job completed
You mark the job done from your phone, or it’s triggered from a job tool we connect to.
- 2
Quick rating ask
“How did we do?” — a one-question rating by text. Low effort, so more people answer.
- 3
Happy → Google review
Customers who rate you well get a direct link to leave a review on your Google profile.
- 4
Unhappy → private feedback
Customers who weren’t happy are asked what went wrong, and you hear it directly.
In detail
Doing reviews the right way.
Timing is everything
The best moment to ask is shortly after the job, while the customer is still pleased that their AC is cold or their leak is fixed. We set the timing around your type of work — same day for a repair, a little later for a bigger project.
Every customer is still asked
Google’s rules don’t allow businesses to only ask happy customers for reviews. Our flow asks everyone, and everyone can still leave a public review. What it adds is a direct line for unhappy customers to reach you first — which is often all they wanted.
Feedback you can use
Private feedback comes straight to you with the customer and job attached, so you can call them back and put it right. Over time it also shows patterns: a crew that needs coaching, a service that keeps going over time.
Reviews that help you rank
Recent reviews that mention your services and towns are good for customers and for local search. Review automation feeds your Google Business Profile, which is why it pairs so well with our local SEO work.
Works Best Alongside
FAQ
Review questions.
When does the review request get sent?
After each completed job — triggered with one tap from your phone, or automatically if you use a job management tool we can connect to. The request goes out by text, with email as an option.
What if a customer is unhappy?
If they give a low rating, we ask them what went wrong and send that feedback straight to you, so you can address it. They’re still free to leave a public review — the goal is to give them a direct line to you first.
Will this work for my trade?
It works for any business that finishes jobs for customers: roofers, plumbers, HVAC, electricians, cleaners, landscapers and more. We adapt the timing and message to your type of work.
Which platforms do the reviews go to?
Primarily Google, because it has the biggest effect on local search and calls. We can also link to Yelp, Houzz, Facebook or an industry directory.
Do I need to ask customers myself?
No. You mark the job as complete and the system handles the ask and one polite reminder.
Which plan includes it?
Review automation is part of the Growth and Performance plans.
Start building your reputation automatically.
Usman ShahFounder & Principal Engineer
Book a free audit and we’ll look at your current reviews and how your competitors compare.
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