Instant text after a missed call
The moment a call goes unanswered, the caller gets a friendly text from your business asking how you can help.
Missed-call text-back
Missed Call Text Back for Contractors and Local Businesses
When you can’t pick up, an automatic text goes to the caller right away — in your voice, from your business number — so the conversation starts before they dial the next company on the list.
- Included in: Growth & Performance plans
- Works with: Your existing business number
- Message: Written with you, approved by you
- Replies: Land in your lead dashboard
Why it matters
While you’re on the job, the system is following up for you.
You can’t answer the phone from a ladder or with your hands in a drain. But every missed call is a real person with a real problem and, usually, a real budget. Most of them won’t leave a voicemail — they’ll call the next business instead.
Missed-call text-back makes sure that person knows you saw their call and you want the job, even when you can’t pick up.
Capabilities
More than an auto-reply.
Your number, your voice
The text comes from your business, written the way you talk. You approve the exact wording before anything goes live.
Two-way conversation
When they reply, you reply — from the dashboard or your phone. The lead is now a conversation instead of a missed call.
Lead dashboard
Every missed call, text and form fill in one place, with who contacted you, when and what they need.
Business-hours rules
A different message after hours or on weekends — for example, telling them when you’ll call back first thing.
Instant lead confirmations
Website quote requests get an automatic confirmation text too, so new leads know you’ve received their request.
What happens when you miss a call.
- 1
Customer calls, you miss it
You’re on a job, driving, or already on another call. The phone goes unanswered.
- 2
A text goes out
“Hi, this is [Your Business] — sorry we missed you. How can we help?” is sent within seconds.
- 3
The lead replies
They answer with what they need and where they are. Now it’s a conversation, not a lost call.
- 4
You book the job
You reply when you’re free, answer their question and get it on the schedule.
In detail
How we set it up properly.
It starts with the message
The text is the first impression of your business, so we write it with you. It should sound like a person, name your business, and make replying easy. A typical version: “Hey, this is Smith Roofing. Sorry we missed your call! What can we help with? Reply here or call us back at this number.”
Nothing changes for answered calls
The system only fires when a call goes unanswered. Calls you pick up work exactly as they do today, and you keep your existing number and carrier. Customers never see anything unusual — just a quick, polite follow-up when you couldn’t get to the phone.
Rules for real businesses
Different messages for business hours and after hours, a short pause so the same person isn’t texted twice for back-to-back calls, and filters for numbers you don’t want texted. We set these up around how you actually work.
Compliant by design
Texts only go to people who just called you, about the call they made, and they can opt out with a reply. We keep it conversational and transactional — this is follow-up, not a marketing list.
Works Best Alongside
FAQ
Text-back questions.
How fast does the text go out?
Within seconds of the call going unanswered, so it usually arrives while the caller is still looking at their phone.
What does the text message say?
We write a custom message in your business’s voice, typically something like: “Hey, this is [Your Business]. Sorry we missed your call! Can we help you with [service]? Reply here or call us back.” You approve the wording before we go live.
What if they respond to the text?
The conversation comes into your lead dashboard and you can reply from there or from your phone. We can also set up automatic answers for common questions like hours or service area.
Does this work with my existing phone system?
Yes. We connect it to your existing business number — nothing changes about how you receive calls.
What happens to calls I actually answer?
Nothing. The system only fires when a call is missed. If you answer, no text is sent.
Which plan includes it?
Missed-call text-back is part of the Growth and Performance plans, along with review automation and the lead dashboard.
Stop losing leads to missed calls.
Usman ShahFounder & Principal Engineer
Set up in hours. Every call you miss from then on gets an instant, friendly follow-up.
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